Usability and Accessibility Challenges in Complaint Resolution Platforms. International Journal of Medical Research And Innovation in Applied Science (IJMRIAS), [S. l.], v. 2, n. 1, p. Jan (1–12), 2026. Disponível em: https://ijmrias.org/index.php/ijmrias/article/view/31. Acesso em: 26 may. 2026.