Strengthening Client Confidence through Transparent Operational Reporting in ITSM. International Journal of Medical Research And Innovation in Applied Science, [S. l.], v. 1, n. 3, p. Jul (27–33), 2025. Disponível em: https://ijmrias.org/index.php/ijmrias/article/view/24. Acesso em: 5 apr. 2026.