Building Cross-Functional ITSM Capability through Structured Training and Knowledge Transfer. International Journal of Medical Research And Innovation in Applied Science, [S. l.], v. 1, n. 2, p. Apr (25–30), 2025. Disponível em: https://ijmrias.org/index.php/ijmrias/article/view/19. Acesso em: 5 apr. 2026.