Building Cross-Functional ITSM Capability through Structured Training and Knowledge Transfer
Keywords:
IT Service Management, Cross-Functional Collaboration, Structured Training, Knowledge Transfer, ITIL, Service Integration, Operational Efficiency, Continuous Improvement, ITSM Capability, Organizational LearningAbstract
In the evolving landscape of IT Service Management (ITSM), organizations face the challenge of enhancing cross-functional collaboration and operational efficiency. This paper explores the integration of structured training programs and knowledge transfer mechanisms to build robust ITSM capabilities across diverse teams. By examining case studies and current practices, the study highlights the significance of a unified approach in fostering seamless service delivery and continuous improvement.
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Published
2025-04-07
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How to Cite
Building Cross-Functional ITSM Capability through Structured Training and Knowledge Transfer. (2025). International Journal of Medical Research And Innovation in Applied Science, 1(2), Apr (25-30). https://ijmrias.org/index.php/ijmrias/article/view/19
