Vol. 1 No. 2 (2025): Apr-Jun 2025

Articles

• Reducing SLA Violations through Automated Incident Escalation Frameworks

  Dr. Sandeep Kumar (Author)

  Apr (1-6)

  • PDF
  • Certificate

• The Role of ITIL-Aligned Service Improvement Plans (SIPs) in Enhancing IT Operations Maturity

  Er Akshun Chhapola (Author)

  Apr (7-12)

  • PDF
  • Certificate

• Historical Analysis of ITSM Evolution: From Manual Operations to Automated Platforms

  Dr. T Aswini (Author)

  Apr (13-18)

  • PDF
  • Certificate

• Operational Reliability in High-Availability Environments: A Global Command Center Perspective

  Dr Rambabu Kalathoti (Author)

  Apr (19-24)

  • PDF
  • Certificate

• Building Cross-Functional ITSM Capability through Structured Training and Knowledge Transfer

  Prof. Dr. Sanjay Kumar Bahl (Author)

  Apr (25-30)

  • PDF
  • Certificate

• Strategic Leadership for Hybrid Human–AI Workforce

  Dr. Sohrab Bharucha (Author)

  Apr (31-40)

  • PDF
  • Certificate