E. A. Chhapola, “The Role of ITIL-Aligned Service Improvement Plans (SIPs) in Enhancing IT Operations Maturity”, IJMRIAS, vol. 1, no. 2, pp. 7–12, Apr. 2025, Accessed: Nov. 06, 2026. Available: https://ijmrias.org/index.php/ijmrias/article/view/16