Evolution of Incident Lifecycle Management Practices in Global Enterprises

Abstract

The evolution of Incident Lifecycle Management (ILM) has become a cornerstone in ensuring the resilience and continuity of global enterprises. This paper delves into the progression of ILM practices, highlighting the transition from reactive to proactive approaches, the integration of advanced technologies, and the adoption of standardized frameworks. Through an analysis of case studies and methodologies, the paper underscores the significance of a structured incident management process in mitigating risks, enhancing operational efficiency, and safeguarding organizational reputation.